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    Return Policy & Repairs

    For web orders we will happily issue a refund, or accept an exchange for items of equal or lesser value within 2 weeks of purchase. Exchanges must be unworn in original pouch with tags included.

    If your SASKIA piece has somehow been damaged or broken, we will repair the piece(s) for free if it was purchased in the last three months. For older pieces, the repair cost is typically $20 - $30, which does not include material costs.  We do not repair jewelry that was not purchased from SASKIA.


    Materials, Sourcing & Production

    We source all of our beads, pendants and clasps from around the world - from Tibet to Thailand, Nepal to Côte d'Ivoire and beyond. Because many of the elements we use are handmade or are naturally occurring materials, there may be slight variations in stones or focal beads. Also, some of our elements may be more difficult to source than others, which is why pieces may cycle in and out as we are able to obtain the materials!

    All of the elements that go into a piece's composition are always listed on our jewelry tags, so please consult yours to determine specifics. The majority of SASKIA pieces use brass, 14k gold-fill, sterling silver (92.5%) and/or Thai silver. Our Thai silver comes from northern Thailand, and is 97-99% silver. We also use gold vermeil, which is pure gold over sterling silver.

    Earring Wire: SASKIA only uses sterling silver, 14k gold-filled or niobium (hypoallergenic) for earring wires, ensuring both quality and comfort for all wearers. Niobium is a semi-precious metal that looks like copper, but has hypoallergenic qualities which work for most people with allergies to base metals like nickel and copper. We use niobium ear wire in our Vintage earring line. 

    The amber we use in our African Amber necklaces and bracelets is a man-made, synthetic material called copal amber. It was first made at the turn of the century in Europe for trading in Africa; it is considered highly valuable to Africans as an import and because of its historical value.

    All of our jewelry is strung on the highest quality stringing wire on the market. Composed of 49 stainless steel cables encapsulated in a plastic coating, it is extremely strong and able to withstand a test strength of 26 lbs (although we do not advise you to tug on your jewelry!)

    SASKIA is a Brooklyn-Made Certified Gold company, which authenticates that all of our products are handcrafted in our Brooklyn studio in Industry City. We take pride in being a Brooklyn-based company that provides fair wages and benefits to our employees.


    Jewelry Care

    Please take care when storing your SASKIA pieces so you can continue to enjoy your pieces for many years to come. When unworn, we recommend jewelry should be stored unclasped and placed in a bag or box to slow metal oxidation. 


     

    Payments: We accept MasterCard, American Express, Visa and Discover. All of our transactions are secure and encrypted, ensuring your privacy.

    Shipping: After your order has been received, you will receive a confirmation email. After we have processed and shipped your order, which we try to ship out as soon as possible to ensure a timely delivery, you will receive another email with your tracking number. The shipment of your piece may vary depending on when your order was placed and our studio operation hours. Shipping can take up to two weeks. 

    Studio Operation Hours:
    Monday-Friday: 9:30 am-5:30 pm